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Returns & Exchanges

The buyer is urged to check each incoming shipment carefully before acknowledging receipt from carrier. If goods visibly damaged, the buyer should insist that the carrier note a written confirmation of the damaged on the freight bill. If the concealed damage is note after unpacking, the buyer should immediately notify the carrier involved obtaining the verification of the damage from the carrier and Fusion.

Merchandise may not be returned to Fusion for credit unless the buyer obtains prior written approval and fill out RMA form from Fusion and include in the returned merchandise. Such approval will be granted only when material is proven to be defective from the manufacturer. Fusion is not responsible for freight on returns other than shipment made in error or defects. All authorized returns are subject to 15% restocking fee. Claims for shortage of orders will not be considered unless presented to Fusion within 3 days after receipt of goods by the buyer. No “Credit Memo” will be issued or payment deduction allowed for after signing complete on delivery receipt.

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